Effective Date: August 2, 2026
Last Updated: August 2, 2026
1. Overview
SaltRidge Inc. is committed to providing reliable and efficient delivery of our premium Himalayan salt products across Ontario and other Canadian locations where service is available.
This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled after purchase. By placing an order with SaltRidge, you agree to the terms outlined in this policy.
2. Delivery Areas
SaltRidge currently delivers throughout Ontario and may ship to other provinces within Canada, subject to product availability and carrier service.
Delivery availability may vary depending on your location, order size, and the shipping method required.
If delivery is unavailable to your location, we will contact you to discuss alternative arrangements.
3. Order Processing
Orders are typically processed during our regular business hours, Monday through Friday, excluding statutory holidays.
Processing time depends on factors such as:
- Product availability
- Order size
- Payment confirmation
- Seasonal demand
- Delivery scheduling
Orders are generally prepared for shipment within 1–3 business days, although larger wholesale or custom orders may require additional processing time.
4. Shipping Methods
Depending on your order, SaltRidge may use one or more of the following delivery methods:
- Local company delivery
- Courier services
- Freight carriers
- Less-than-Truckload (LTL) freight
- Palletized freight shipments
- Customer pickup (where available and by appointment)
The shipping method selected will depend on the size, weight, destination, and nature of your order.
5. Shipping & Delivery Charges
Shipping and delivery charges are calculated based on several factors, including:
- Delivery location
- Order weight
- Number of packages or pallets
- Shipping method
- Freight carrier rates
- Fuel and transportation costs
- Special handling requirements
Shipping charges will be provided during checkout, included in your quotation, or confirmed before shipment where applicable.
For wholesale or commercial orders, delivery charges may be quoted separately.
6. Delivery Times
Estimated delivery times vary depending on the destination and shipping method.
While SaltRidge strives to meet estimated delivery dates, all delivery times are estimates only and are not guaranteed.
Delivery delays may occur due to circumstances beyond our reasonable control.
7. Freight Deliveries
Large orders may be shipped by pallet using commercial freight carriers.
Customers receiving freight deliveries are responsible for ensuring that:
- The delivery location is accessible for commercial vehicles.
- Someone is available to receive the shipment during the scheduled delivery window.
- Appropriate unloading equipment or assistance is available if required.
Additional charges imposed by the carrier for failed delivery attempts, re-delivery, storage, lift-gate service, residential delivery, or special handling may be the responsibility of the customer unless otherwise agreed in writing.
8. Customer Pickup
Where available, customers may arrange to collect their orders from a designated SaltRidge pickup location.
Pickup is available by appointment only.
Customers will be notified when their order is ready for collection.
Government-issued identification or proof of purchase may be required at pickup.
9. Delivery Inspection
Customers should inspect all products immediately upon delivery or pickup.
Please verify:
- Product quantity
- Product type
- Packaging condition
- Visible damage
- Missing items
If damage or shortages are discovered, notify SaltRidge as soon as reasonably possible and, where practical, before using the products.
Photographs of damaged products and packaging may be requested to assist with our investigation.
10. Incorrect Deliveries
If you receive the wrong product or an incorrect quantity, please contact SaltRidge promptly.
We will work with you to investigate the issue and, where appropriate, arrange a replacement, credit, refund, or other suitable resolution.
11. Delivery Delays
Delivery schedules may be affected by circumstances beyond our reasonable control, including:
- Severe weather
- Road closures
- Traffic conditions
- Mechanical breakdowns
- Supply shortages
- Carrier delays
- Customs or border inspections
- Labour disruptions
- Natural disasters
- Government restrictions
SaltRidge will make reasonable efforts to keep customers informed of significant delays.
12. Failed Deliveries
If delivery cannot be completed because:
- No one is available to receive the shipment;
- The delivery address provided is incorrect or incomplete;
- Access to the property is restricted; or
- Delivery instructions are inaccurate,
additional delivery charges or re-delivery fees may apply.
Customers are responsible for providing accurate shipping information at the time of ordering.
13. Ownership and Risk
Ownership of products transfers to the customer upon full payment unless otherwise agreed in writing.
Risk of loss or damage generally transfers to the customer once the products have been delivered to the delivery address or collected by the customer, subject to applicable law and any written agreement between SaltRidge and the customer.
14. Wholesale Orders
Wholesale, commercial, agricultural, feed store, distributor, and pallet orders may be subject to separate shipping arrangements, including:
- Scheduled route deliveries
- Pallet freight
- Minimum order quantities
- Delivery appointments
- Commercial unloading requirements
- Separate freight charges
Shipping details for wholesale customers will normally be confirmed at the time of order.
15. Shipping Restrictions
SaltRidge reserves the right to decline or delay shipments where:
- Delivery locations are inaccessible.
- Weather or road conditions create safety concerns.
- Carrier limitations apply.
- Required payment has not been received.
- Legal or regulatory restrictions prevent shipment.
16. Changes to Orders
Customers should contact SaltRidge as soon as possible if changes to a shipping address or order details are required.
Once an order has been packed, shipped, or assigned to a delivery route, changes may not be possible and additional charges may apply.
17. Contact Us
If you have questions about shipping, delivery, freight, or your order, please contact us:
SaltRidge Inc.
Mississauga, Ontario, Canada
Email: info@saltridge.ca
Website: www.saltridge.ca
We are committed to providing dependable service and will make every reasonable effort to ensure your order arrives safely and on time.